Refund Policy

At Logo City, we understand that ordering custom apparel online can feel uncertain—especially when it comes to sizing and print expectations. That’s why we’re committed to clear communication, quality products, and fair resolution when things don’t go as planned.

Custom Orders & Sizing

All of our products are made-to-order, which means we print or embroider each item just for you. Because of this, we’re unable to offer refunds or exchanges for:

  • Change of mind
  • Incorrect sizing

unless the item is faulty.

To help you order with confidence, we provide detailed sizing guides on each product page. Still

unsure? Reach out to us before placing your order—we’re happy to help!

Refunds, Replacements & Printing Issues

We take pride in our quality. If you receive an item that is damaged or has a clear printing or embroidery error, we’ll put it right with a refund, store credit, or replacement—depending on your preference.

Issues eligible for refund or replacement include:

  1. The item arrives visibly damaged.
  2. The print or embroidery is clearly incorrect, misaligned, or significantly different from the approved design or placement.

       Please note: Minor differences or preferences (e.g., a print being slightly higher/lower than expected) do not qualify unless the error is objectively clear.

All claims are carefully reviewed and must be approved by Logo City.

How to Submit a Return or Damage Claim

To request a return or replacement, please:
  1. Reply to your order confirmation email (info@logocity.co.nz) with a description of the issue.
  1. Attach clear photos that show the damage or print/embroidery error.
  2. Wait for our review. If approved, we’ll provide a prepaid return label.
Once we receive and inspect the returned item, we’ll arrange:
  • A free replacement,
  • A store credit, or
  • A full refund, depending on the situation and your preference.

Important Notes

  • Claims must be submitted within 7 days of receiving your order.
  • Returns sent without prior approval will not be accepted.
  • We aim to resolve issues quickly, fairly, and with care—because your satisfaction means everything to us.
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